Terms

TERMS & CONDITIONS (Software, Themes, Plugins, Services, Support, Add-ons)

1. Acceptance of Terms

By accessing, purchasing, or using any products, services, bookings, or digital offerings provided by this website or company, you agree to be legally bound by these Terms & Conditions. If you do not agree, you must not use our services.

2. Services and Products

We provide digital services, travel-related products, booking coordination services, software tools, plugins, themes, and/or related consulting and support services (“Services”).

All descriptions of Services are subject to change at any time without notice.

3. No Refund Policy

All payments made for any products, services, support, coordination fees, licenses, subscriptions, bookings, or digital goods are strictly non-refundable.

This includes but is not limited to:

  • Setup fees
  • Coordination fees
  • Booking deposits
  • Licensing fees
  • Support packages
  • Software or plugin purchases
  • Digital downloads
  • Custom development work
  • Subscription fees (if applicable)

Once payment is completed, the transaction is final and cannot be reversed, refunded, or credited under any circumstances.

4. Chargebacks and Payment Disputes

By completing a purchase, you agree not to initiate chargebacks or payment disputes with your bank or payment provider.

Any attempt to initiate a chargeback will be considered a breach of these Terms. We reserve the right to:

  • Suspend or terminate access to services
  • Deny future service
  • Pursue recovery of funds and associated costs
  • Provide evidence of acceptance of these Terms to payment processors

5. Delivery of Services

Services may be delivered digitally, via email, online platforms, or through scheduled coordination. Delivery timelines are estimates unless explicitly stated otherwise.

We are not responsible for delays caused by third-party systems, hosting providers, payment processors, or external integrations.

6. No Guarantee of Results

We do not guarantee specific outcomes, performance results, rankings, bookings, revenue, or business success from the use of our products or services.

All services are provided on an “as is” and “as available” basis.

7. Support Policy

Support is provided only as explicitly stated at the time of purchase.

We reserve the right to:

  • Limit support scope
  • Refuse support outside agreed service terms
  • Modify or discontinue support offerings at any time

Support does not include custom development unless explicitly purchased.

8. User Responsibilities

You agree to:

  • Provide accurate information
  • Use services lawfully
  • Not misuse or resell services without permission
  • Maintain security of your accounts and access credentials

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any:

  • Direct or indirect damages
  • Loss of profits
  • Business interruption
  • Data loss
  • Technical failures
  • Third-party service failures

Use of our services is entirely at your own risk.

10. Indemnification (Hold Harmless)

You agree to indemnify, defend, and hold harmless the company, its owners, affiliates, contractors, and partners from any claims, damages, losses, liabilities, or expenses arising from:

  • Your use or misuse of services
  • Violation of these Terms
  • Violation of any law or third-party rights
  • Disputes arising from payments or transactions

11. Intellectual Property

All content, systems, software, branding, and materials provided remain the intellectual property of the company unless otherwise stated. Unauthorized copying, redistribution, or resale is prohibited.

12. Termination

We reserve the right to suspend or terminate access to services at any time, with or without notice, for violation of these Terms or misuse of services.

13. Changes to Terms

We may update or modify these Terms at any time. Continued use of services after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted under the laws of the applicable jurisdiction where the business is registered, without regard to conflict of law principles.

15. Contact

For questions regarding these Terms, contact us via the official support channels listed on our website.

Tour Services Terms and Conditions

Welcome to Reimagine Tours® (www reimaginetours.com or subdomains by Reimagine Group). By accessing or participating in any activities, events, or services provided through these websites, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Payments – Cancellation – Refunds – Chargebacks – Disputes

A. Payments:

Third-Party Booking & Payment Processing

All bookings, reservations, and payment transactions are securely managed and processed through our authorized partner, TicketingHub. By completing a purchase, you agree to both the Reimagine Tours terms and the technical processing terms of TicketingHub. Your payment information is encrypted and handled via Stripe to ensure the highest level of security.

Currency and Exchange Rates All bookings and transactions are processed in Euro (€). If you are paying from a non-Euro account (e.g., a USD bank account), your financial institution will convert the total amount into your local currency at their prevailing exchange rate. Reimagine Tours is not responsible for any fluctuations in exchange rates or additional foreign transaction fees charged by your bank or credit card issuer. Transactions are processed in Euro (€) for customer convenience only; this does not alter the governing law of this contract, which remains exclusively with the State of Illinois, USA.

Statement Descriptor Charges on your credit card or bank statement will appear as REIMAGINE TOURS (or our parent entity, REIMAGINE GROUP). By completing your purchase, you acknowledge and recognize these descriptors as valid for the services rendered. Any “unrecognized charge” disputes filed against these descriptors that are found to be valid purchases will be contested using these Terms and Conditions as evidence.

B. Cancellation, Refunds, and Special Circumstances: Customer-Initiated Cancellations: Most bookings are final. Only tours explicitly marked as “Cancellable” at the time of purchase are eligible for a refund (subject to our 24-hour policy and administrative fees). No-shows or late arrivals are 100% non-refundable.

Circumstances Beyond Our Control (Force Majeure & Guide Availability): Reimagine Tours reserves the right to modify, reschedule, or cancel a tour due to circumstances outside our control. This includes, but is not limited to:

  • Safety & Weather: Severe weather, natural disasters, war, or security concerns.
  • Operational Issues: Sudden closures of sites (palaces, museums, etc.), strikes, or transportation disruptions.
  • Health & Emergencies: Global pandemics, wars, government restrictions, or sudden illness/injury of a guide.

Weather (Rain & Severe Conditions): Tours operate in all normal weather conditions, including light rain. In such cases, the experience will continue as planned, and your guide may adjust the route, make use of covered areas, or briefly pause where possible to ensure comfort. In the event of heavy or severe weather that impacts safety or significantly disrupts the experience, the tour may be modified, rescheduled, or cancelled. Such decisions are made on a case-by-case basis with guest safety as the top priority.

Site Closures & Renovations: Occasionally, sections of attractions, museums, or landmarks may be closed due to maintenance, renovations, or operational decisions beyond our control. When this occurs, the tour will continue in and around the available areas, and your guide will adapt the experience accordingly to ensure you still receive a complete and engaging visit.  Partial closures do not qualify for refunds, as access limitations are determined by the venue and are outside our control.

Transportation Disruptions & Strikes: In the event of transportation disruptions or strikes, it may not be possible for the guide to reach the meeting point or for guests to arrive at the tour location. If this prevents the tour from operating, the tour will be cancelled. If the tour can still proceed, minor adjustments may be made where necessary.

Route and Itinerary Changes: Reimagine Tours reserves the right to modify tour routes, stops, or inclusions without notice based on local conditions, crowds, or safety. Such minor deviations do not entitle the participant to a refund or credit.

Our Commitment & Your Exclusive Remedy: If we must cancel for the reasons above, we will first attempt to provide a replacement guide or an alternative date. If a reschedule is not possible:

  • You acknowledge that certain third-party costs (like non-refundable entry tickets already purchased) may be deducted from the credit value.
  • You will be issued a Service Credit Voucher for the full value of your booking, valid for 24 months.
  • You will not receive a cash refund. This voucher is your sole and exclusive remedy. Reimagine Tours shall not be liable for any “consequential damages,” including but not limited to airfare, hotel costs, or other travel expenses incurred due to a tour cancellation.

Booking errors: We are not responsible for booking errors. Please read all ticket instructions carefully. For example: “Select only one ticket option. Do not combine.” When we receive a booking that includes more than one ticket option, we must assume you are booking for more people than allowed and therefore consider it a valid booking.

Cancellation Policy: Please read our 24 hour cancellation policy. https://reimaginetours.com/cancellation-policy/

No-Shows & Late Arrivals: All tours operate on a strict schedule. If you are not at the designated meeting point at the start time, your booking will be marked as a “No-Show.” No refunds, credits, or reschedules will be provided for late arrivals.

C. Chargebacks and Payment Disputes Policy

By placing a booking with Reimagine Tours® , you agree to be bound by our Terms and Conditions, including this Chargebacks and Payment Disputes Policy. You acknowledge that any form of chargeback, payment reversal, or dispute initiated through your bank, card provider, or payment platform without prior good-faith communication with Reimagine Tours® to resolve the matter shall be deemed a breach of contract.

Fraudulent or Misleading Disputes

Knowingly submitting a false or misleading chargeback or payment dispute — for example, claiming a tour or service was not delivered when it was — shall be considered an act of fraud. Reimagine Tours® reserves the right to report such activity to the proper authorities and pursue criminal or civil legal action where applicable.

Consequences and Liabilities

In the event of a chargeback or payment dispute initiated by you without valid cause or without giving Reimagine Tours® a reasonable opportunity to address the issue:

  • You remain liable for the full amount of the original booking.
  • You agree to reimburse Reimagine Tours® for all fees, penalties, and administrative costs incurred as a result of the dispute, including but not limited to:
    – Payment processor fees
    – Chargeback penalties
    – Legal expenses
    – Collection agency fees
    – Time spent responding to and managing the dispute
  • Reimagine Tours® reserves the right to forward unpaid balances to a collections agency or pursue legal action to recover the funds.
  • Your current and future bookings may be immediately cancelled without refund.
  • You may be permanently banned from booking future services with Reimagine Tours® .

Legal Enforcement

You acknowledge and agree that by accepting these terms, any payment dispute filed dishonestly, maliciously, or in breach of this policy may be enforced against you in the jurisdiction of Reimagine Tours® , and you may be held responsible for all attorney fees, filing costs, and damages incurred.

Resolution First

We are committed to customer satisfaction and request that all customers contact us directly for support. Most issues can be resolved quickly and fairly without third-party intervention.

2. Assumption of Risk and No Liability

Participation in any activities or experiences offered through Reimagine Tours® is at your own risk. Reimagine Tours® , its affiliates, partners, employees, and agents are not liable for any injuries, damages, losses, or liabilities, whether physical, emotional, financial, or otherwise, that may occur during or as a result of your participation in any event or activity. This includes, but is not limited to, personal injury, property damage, or death resulting from accidents, negligence, or unforeseen circumstances.

You acknowledge that some experiences may involve inherent risks, including physical exertion, interaction with natural elements, or other unpredictable factors. By participating, you voluntarily assume all risks associated with these activities and agree to hold Reimagine Tours® harmless from any claims arising therefrom.

Travel Insurance: Reimagine Tours is not responsible for any participant’s personal expenses resulting from illness, flight delays, or travel disruptions. We strongly recommend that all participants purchase comprehensive travel insurance that covers trip cancellations, medical expenses, and personal property loss. See section 12 for recommendations.

3. General Disclaimer

All services, events, and experiences provided through Reimagine Tours® are offered on an “as-is” and “as-available” basis without warranties of any kind, express or implied. Reimagine Tours® does not guarantee the accuracy, completeness, or suitability of any information provided on the website or during the experiences. We reserve the right to modify, cancel, or reschedule any event or service at our sole discretion without prior notice.

4. User Conduct

You agree to comply with all applicable laws, rules, and regulations while using our website or participating in our events. You are responsible for your own conduct and agree not to engage in any behavior that is unlawful, harmful, or disruptive to others. Reimagine Tours® reserves the right to refuse service or remove any participant from an event at our discretion without refund.

Right of Removal: We maintain a zero-tolerance policy for disruptive, intoxicated, or abusive behavior toward our guides or other guests. Reimagine Tours reserves the right to refuse service or remove any participant from a tour at any time, at our sole discretion, without a refund or credit. Any additional costs incurred by the participant for transportation after removal are their sole responsibility.

5. Intellectual Property

All content on this website, including text, images, logos, and other materials, is the property of Reimagine Tours® or its affiliates and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from this website without prior written consent from Reimagine Tours® .

6. Third-Party Services

Some experiences, tours, accommodations, transportation, or other services may be provided by third-party partners or facilitated through affiliates (“Third-Party Services”). Reimagine Tours® operates both in-house tour guides and third-party partners, and responsibilities vary depending on the service provider.

6.1 In-House Tour Guides

  • Reimagine Tours® directly manages and operates these tours.
  • Any cancellations, changes, or refunds for in-house tours are handled according to Reimagine Tours® policies, as detailed on our legal page and terms and conditions pages.
  • Reimagine Tours® assumes responsibility for the delivery, quality, and safety of in-house tour experiences.

6.2 Partner Tour Guides, Bus Operators, and Other Travel Services

  • Partner tour guides, bus operators, or other service providers operate independently but are listed on or provided by Reimagine Tours® .
  • Customers book through Reimagine Tours® , but Reimagine Tours® does not operate the service directly.
  • Cancellations by partner guides or operators due to personal or unforeseen reasons are the responsibility of the partner. In such cases, the partner may still be charged the full tour amount or otherwise managed according to the Partner Program rules.
  • Any refunds, disputes, or service issues for partner-operated tours must be resolved directly with the partner. Reimagine Tours® cannot issue refunds or assume liability for these bookings.
  • For other partner types (hotels, rentals, airlines, vehicle rentals), Reimagine Tours® collects a booking and processing fee to provide a coupon code or booking link; the partner provides the service, and all cancellations or refunds must be handled with the partner.
  • All partners and affiliates must comply with applicable laws and our program policies and partner terms and conditions

6.3 Affiliate Referrals

  • Affiliates may refer customers to Reimagine Tours® or to partner services.
  • Reimagine Tours® is not responsible for the quality, availability, or fulfillment of services booked through affiliates.
  • Any cancellations, refunds, or errors arising from affiliate-referred bookings are the responsibility of the third-party partner or affiliate, as applicable.
  • Affiliates must accurately represent services and comply with all program rules; Reimagine Tours® is not liable for any claims resulting from inaccurate promotion by affiliates.

6.4 Partner Conduct and Non-Circumvention

By booking or paying for any tour, activity, or service coordinated through Reimagine Tours® and our bespoke custom travel advisory designing , the Recipient (including tour agencies, DMCs, travel and tour operators, wholesale travel providers, river cruise lines, or other partners / individuals) agrees that, for a indefinite period from the date of partnership:

  1. They will not directly engage, hire, or contract any partners, guides, or service providers introduced by Reimagine Tours® outside of the services providers, guides, partners coordinated through Reimagine Tours®, without prior written consent.
  2. This clause is intended to protect the integrity of Reimagine Tours®’ partnerships and ensure smooth coordination. Any concerns regarding this arrangement may be discussed in good faith between the parties.
  3. In the event of engagement without prior written consent, Reimagine Tours® reserves the right to seek reasonable fees or other remedies from the Recipient to address any resulting loss or disruption.
  4. All partner types agree to be bound by the full Partner & Affiliate Terms.

6.5 Customer Acknowledgment

Reimagine Tours® is only responsible for facilitating bookings, payments, and providing customer support where explicitly stated for services.

By booking tours, experiences, or services through Reimagine Tours® , customers acknowledge which services are provided by us and which are third-party.

Customers agree that Reimagine Tours® is not responsible for third-party service failures, including cancellations, errors, or service quality issues.

7. Limitation of Liability

To the fullest extent permitted by law, Reimagine Tours® shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of this website or participation in any events or services, even if advised of the possibility of such damages.

8. Governing Law

These terms and conditions are governed by the laws of the jurisdiction in which Reimagine Tours® operates. Any disputes arising from these terms or your use of the website or services will be resolved in the courts of that jurisdiction.

9. Changes to Terms

Reimagine Tours® reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website or participation in our services constitutes acceptance of the revised terms.

10. Intellectual Property and Image Policy

Our Content: All original text, logos, and branding on this website are the exclusive property of Reimagine Tours® and may not be reproduced without written consent.

Image Usage & Credits: Reimagine Tours® utilizes a mix of original photography, client-shared media, and licensed stock imagery. Images on this site are used under the following authorities:

  • Direct Ownership: Captured by our staff, hired photographers, or graphic designers.
  • Public Domain & Creative Commons: Sourced via CC0 (Pixabay, Pexels, Maxpixel) or Wikimedia Commons (CC BY-SA).
  • Fair Use: Used for transformative or educational purposes regarding historical sites.

DMCA & Takedown Requests: We respect the intellectual property of others. If you believe any image on this site infringes upon your copyright, please notify us at [email protected] with the following information:

  1. Identification of the copyrighted work.
  2. A link to the allegedly infringing material on our site.
  3. Your contact information and a statement of ownership.

Upon receipt of a valid notice, we will promptly remove the content or provide proper attribution as required by law.

For more information on Fair Use and copyrighted material, visit:

Legal Information on Creative Commons, Wikimedia Commons, and Public Domain

Creative Commons CC0 allows creators to waive all copyrights, placing works in the public domain for unrestricted use. Creative Commons BY-SA 2.0 requires attribution and sharing under the same license. Wikimedia Commons hosts freely licensed or public domain media, often under CC BY-SA or CC0, requiring proper attribution as specified. Public Domain works are free from copyright, either due to expired rights or intentional dedication, allowing unrestricted use without permission. Always verify specific license terms for compliance.

Image Sources and Credits

For specific image license details, please request the relevant link. All images are used with permission or under applicable licenses. If you are the rightful owner of any image appearing on this site and believe it has been used without proper credit or authorization, please contact us. We will promptly provide credit or remove the image as requested.

11. Contact Information

If you have any questions or concerns about these terms, please contact us at [email protected]

12. Private Helicopter Tour Terms and Conditions

Liability Waiver: Participant assumes all risks associated with the helicopter tour, including injury, death, or property damage. Operator is not liable for any claims arising from tour participation. By booking, participant releases operator from all liability.

Insurance Recommendation: We strongly recommend purchasing individual travel insurance covering adventure activities like helicopter tours. Options:

Weather Conditions: Tours may be canceled or modified due to unsafe weather. Operator decides based on safety.

Mechanical Problems: Tours may be delayed or canceled due to aircraft issues. Operator prioritizes safety.

Availability and Cancellations: Bookings subject to availability. In case of weather, mechanical issues, or other conditions, tour may be rescheduled same day, another day, or voucher issued for future use. No refunds provided.

13. Governing Law, Jurisdiction, Disputes, and DMCA Notices


Reimagine Group) is a United States entity headquartered in Tinley Park, Illinois. By booking a tour, you agree that the “Place of Contract” is the State of Illinois, USA, regardless of the physical location of the tour.

Mandatory Local Rights: Nothing in these terms is intended to exclude any mandatory consumer rights you may have in your country of residence that cannot be waived by contract. However, you agree to first seek resolution through our internal dispute process before pursuing external legal action.

Applicable Law: These terms are governed exclusively by the laws of the State of Illinois and applicable U.S. Federal law.

Consumer Residency: If you are a resident of the European Union or United Kingdom, you acknowledge that you are voluntarily contracting with a U.S. company for services to be performed abroad. While we respect local safety regulations, all contractual disputes, refund claims, and liability matters shall be settled in the courts of Cook County or Will County, Illinois.

14. Data Privacy (GDPR/CCPA) We take privacy seriously. For our guests in the EU and UK, we process your personal data in accordance with the General Data Protection Regulation (GDPR) based on the “Performance of a Contract” (we need your info to run the tour). For our California guests, we comply with the CCPA. We do not sell your data. For full details, see our [Privacy Policy].

Last updated: March 15, 2026 Reimagine Tours® by Reimagine Group (Media)

Reference & Other Terms & Conditions Agreements :

Reimagine Tours®  |  https://reimaginetours.com/resources/legal/partner-terms-conditions/  https://reimaginetours.com/bespoke-travel-advisory/

These terms are subject to our full Legal Terms & Conditions published on our website.  https://reimaginetours.com/legal/   

Inquiry Form

1

Inquiry Submitted Successfully!

Thank you for your inquiry. We will get back to you within 24 hours.

Inquiry Form

1

Inquiry Submitted Successfully!

Thank you for your inquiry. We will get back to you within 24 hours.

Inquiry Form

1

Inquiry Submitted Successfully!

Thank you for your inquiry. We will get back to you within 24 hours.

⇧